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Returns and Exchanges

Returns and exchanges

1. Pack all items in the original packaging. Items purchased in the set must be returned in sets - if you do not know - ask us.

2. Write a return request - it must contain information such as: delivery address, buyer's address, purchase details: date, product name, number, price, etc.

3. Specify the method of repayment - PayPal or Bank Transfer etc.

4. Send the package to our address - if there are no other guidelines on the product page for the purchased product.

Returns and complaints


You have the right to withdraw from the contract within 14 days without giving a reason. The deadline to withdraw from the contract expires 14 days after delivery.

To exercise the right of assignment, you must inform us of your decision to withdraw from this contract by making a clear statement (e.g., By sending an e-mail or letter to the address of the company).

Effects of cancellation

In the event of termination of this contract, the customer will receive a refund for the purchased goods no later than within 14 days from the date on which the goods were returned to us.

The buyer sends the goods back at their own expense if there are no other guidelines on the product page for the purchased product. The seller, at the request of the buyer, may collect the goods under the condition of preparing the goods for pickup in accordance with the wishes of the seller. pickup service - 35EUR.


Complaints should be reported by e-mail or letter. Claims are processed within 14 days.

The warranty period for sold products defines the applicable law, EU and may be extended in the description of the auction.

By sending the goods you are obliged to secure it in an appropriate manner.

If the complaint is not accepted, shipping costs shall be borne by the buyer.